mercredi 4 avril 2012


L'entreprise doit être orientée Client, c'est à dire que la satisfaction de ceux-ci est sa finalité. 


Il y a une interaction permanente entre l'organisation, le management et la technique pour arriver à ce faire. 


L'entreprise doit se fixer un cap et des priorités stratégiques. 


La cohérence permet d'optimiser les processus et les ressources. 
Les moyens doivent être en priorité affecté à ce qui est le plus important. 
La recherche de partenariats permet d'augmenter ses possibilités grâce à la mutualisation. 
Le benchmarking est un moyen d'apprentissage pour progresser. 
De même les résultats doivent être comparés aux entreprises semblables à la sienne.   


Toutes les actions sont  réalisées par des femmes et des hommes.   
Leur adhésion, leur implication et leur motivation sont un facteur clé de réussite.     . 


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